Frequently asked questions

General
+ Where and under what conditions are ECO Brotbox products produced?

Our products are produced responsibly in South India and China. We attach great importance to the origin of our products, therefore our founder and managing director Mustafa personally inspects the production conditions on site regularly. This way we can be sure that our company ethics are being complied with. The employed workers receive a fair wage and, of course, no children are employed in the production facilities. The health and safety management is ISO-certified. This means that the protection of personnel and compliance with legal requirements have top priority. Among other things, working and break times must be regulated. Compliance with these conditions has been certified by the manufacturers.

+ What type of stainless steel are you using for the products?

For our products we use only the highest quality stainless steel types AISI204cu (16.5% chrome, 2% nickel, 81.5% steel) or DIN 18/8 (18% chrome, 8% nickel, 74% steel). Of course neither lead, nor cadmium or other harmful substances are contained. The food packaged in our products therefore does not have any contact with chemicals or harmful substances.

In the German GALAB Laboratories, the material has been certified to be absolutely food safe: our products are acid-resistant and show no deviations in smell or taste. In addition, the stainless steel used is corrosion-resistant and therefore suitable for cleaning in the dishwasher. High-grade steels with at least 10.5% chrome content are regarded as stainless steels.

+ Are ECO Brotbox products long-lasting?

Thanks to the stainless steel, our products are very stable and durable. Nevertheless, they can scratch or be dented if exposed to strong impacts. However, these optical flaws have no impact on the product's functionality.

+ How can I get replacement parts for my product?

You can order lids for our bottles and insulated containers, silicone sealing rings and the separator for the Bento Flex+ in our online shop.

If you need a different spare part, please contact our customer service.

+ Can the boxes and bottles be personalised?

Engraving is the most durable personalization for stainless steel. Unfortunately, we cannot currently offer individualisation of your box or bottle. However, you can certainly find an engraver near you who will engrave your desired name or image.

Use
+ Are the ECO Brotbox lunchboxes leak-proof?

Products with a plus in the name have sealing rings made of food-safe silicone and are leak-proof. For all other products, we deliberately do not use a sealing ring. This is not a problem when transported upright, but we cannot guarantee 100% leakproofness with the standard versions. You can find an variety of the leak-proof products in our webshop.

+ Can I transport both cold and hot food or drinks?

In the boxes and bottles of ECO Brotbox both cold and hot food and drinks can be transported. However, since our standard products are made of single-walled stainless steel, these products have no insulating function, i.e. they keep the contents neither cold nor warm. Attention with hot contents – these products can also become very hot outside!

If you want to keep your drinks or food cold or hot for a longer time, we recommend our insulated bottles and containers made of double-walled stainless steel.

Note: The non-insulating Tiffin Swing+, Bento Classic+, Bento Flex+ and Yogi Box products should not be filled with hot food as this will create a vacuum which will make it difficult to open the box again. Please allow the food to cool before filling.

+ Can ECO Brotbox products be used in the microwave, oven, freezer or grill?

Stainless steel products are not allowed to be used in the microwave.

When used in the oven or on the grill, extreme caution is required as the material becomes extremely hot and there is a risk of being burned.

The containers can basically be used for freezing. However, we do not recommend it as frequent freezing can lead to material fatigue. This shortens the lifetime of the boxes. In addition, you should take care not to fill the frozen food too high so that the frozen food can spread without stretching the container. The frozen product can cause a very high pressure and deform the box significantly.

+ My box is too difficult or too easy to open. What can I do?

The locking clamps of our boxes are adjusted manually during production. This means that the strength of the clamps can vary from box to box. We do check the strength of the clamps before shipping, but if a clamp still is too tight or too loose, it can be easily adjusted to your needs by slightly bending it.

+ I can't open my lunchbox anymore. What can I do?

By using sealing rings your box is leak proof. However, when eating very hot food, negative pressure can form which makes it much more difficult to open the box. Please let the food cool down before closing your box. For very hot food (over 70 degrees) it is advisable to remove the sealing rings – but be aware that now the box is no longer leak-proof. 

Tips for opening:

  • Tiffin Swing+/ Tiffin Double+/ Tiffin Pro+: we have created a video to help you.
  • Shanti Box+/Tiffin Bowl+: to release the negative pressure and to remove the separator plate, please pull the tab on the sealing ring a little.
+ My box is cracked at the edge. What can I do?

A fine crack in your box is probably a stress crack.

These can occur in rare cases if the material gets too stressed during production. Please contact our customer service and we will immediately send you a new box.

+ The clamps of my box have come loose. What can I do?

Since some boxes have changeable clamps, it can happen that they come loose and have to be mounted again. However, this can be done easily and by hand. If you lose one of these clamps, you can contact our customer support and we will be happy to send you a new one.

+ Are the bottles suitable for carbonated beverages?

No, filling carbonated beverages can cause leakage of the liquid.

Care & Cleaning
+ Can I clean the products in the dishwasher?

Our products are dishwasher safe. For drinking bottles and straws, however, we recommend thorough cleaning with a suitable brush. The sealing rings can be washed in the dishwasher as well. However, we recommend hand rinsing for a long durability.

 Water can enter the inside of the lid through the handle mounting of the bottle lid. However, the water that has collected can be easily removed by shaking.

+ How do I clean the drinking and insulating bottles correctly?

Cleaning in the dishwasher is possible. However, our bottles have a wide opening and should be cleaned regularly with standard bottle brushes. For manual rinsing you only need warm water and a mild detergent.

The sealing ring is made of food safe silicone. Nevertheless, it may discolour after some time (e.g. due to black tea or similar drinks). This is normal and has no effect on the functionality of the sealing ring. If necessary, the sealing ring can be removed for cleaning. To remove discolouration from the bottle and the sealing ring, place it in the bottle, pour in some vinegar and hot water, allow to work in and then clean with the bottle brush and rinse thoroughly. 

If some water collects in the lid after cleaning, you can shake it out easily.

+ How should I clean my straws properly?

We recommend that you clean the straws thoroughly immediately after use with the brush provided. If there are dried residues (e.g. from a smoothie) in your drinking straw, first soak it in rinsing water and then use the brush for thorough cleaning. Otherwise a round in the dishwasher will do.

+ My product has stains of rust. Is that possible?

Since the stainless steel we use is rust-free, it is only superficial flash rust. Flash rust is transferred from other rusting sources (e.g. in the dishwasher). These can be, for example, rusting screws from pots or dish baskets with damaged plastic coatings. The rust that has developed is then spread through the rinsing water in the machine and adheres to other stainless steel elements. Superficial rust stains can be easily removed with lemon juice. Allow the juice to act briefly and then rub with a dry cloth. In order to prevent rust penetration, superficial rust should be removed as quickly as possible.

Order
+ Do I have to create a customer account in order to order?

No, you can also order as a guest. If you want, you can create an account during your order.

+ I have questions about my order or would like to change it.

If you want to change an order or have an urgent question, just call us directly: 030/86380907 (Mon-Fri 9-17h). Otherwise please send us an e-mail to info@ecobrotbox.de

+ Can I buy your products offline?

Yes, we have a large network of retailers. Use our retailer locator to find a store near you. Unfortunately, we can't know which products are in stock on site.

Payment and shipping
+ Which payment methods are possible?

You can pay via prepayment (bank transfer), PayPal, credit card or direct debit. The payment methods credit card and direct debit are also handled via PayPal, but you do not need a PayPal account.

+ An error occurred when paying via PayPal/credit card. Is my order being processed?

No, unless you send us an email to confirm your order. We will then process it manually and send you an order confirmation with payment information. Otherwise it will be cancelled automatically.

+ Where can I enter a coupon code?

You can enter your voucher code directly in the shopping cart or in the last order step.

+ What are the shipping costs?

From 50€ order value we deliver your package within Germany free of shipping costs to you. Below 50€ we charge you 4,95€. The  international shipping costs vary depending on the country.

+ Which service provider do you use for shipping?

We ship climate neutral with DHL GoGreen.

+ How long does it take for my order to arrive?

Once we have received your payment, it will take 2-3 business days for your order to arrive. If you live outside the EU, it can take between 5-10 days – outside the EU even longer. But you can track your order once it is shipped.

+ Do you ship 100% plastic-free?

Sure we do. We only use recycled paper and cardboard as well as plastic-free adhesive tape for packaging.

+ Can I track my delivery?

Once we have shipped your order, you will receive a shipping confirmation with a tracking code that allows you to track your shipment.

Complaints & Returns
+ My order is faulty or my product is damaged. What can I do?

We pack your parcel with great care, but something can still go wrong. Just send us an email with your order number and a short description of your problem as well as a photo of the defect. Of course you can also call us directly (030 863 809 07). We will then send you a return receipt for a free return. After receipt you will receive a faultless product as soon as possible.

+ The products ordered do not meet my expectations. What can I do?

That's a pity, but of course you can decide within 14 days to exchange or return the product. You will receive a free return label in the event of a defect or wrong delivery. If you simply do not like the products, you will unfortunately have to cover the shipping costs yourself. If you would like to return something, please visit our return information page.

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