Complaints & Returns
We pack your parcel with great care, but something can still go wrong. Just send us an email with your order number and a short description of your problem as well as a photo of the defect. Of course you can also call us directly (030 863 809 07). We will then send you a return receipt for a free return. After receipt you will receive a faultless product as soon as possible.
https://ecobrotbox.de/en/frequently-asked-questions/complaints-returns/my-order-is-faulty-or-my-product-is-damaged.-what-can-i-do
That's a pity, but of course you can decide within 14 days to exchange or return the product. You will receive a free return label in the event of a defect or wrong delivery. If you simply do not like the products, you will unfortunately have to cover the shipping costs yourself. If you would like to return something, please visit our return information page.