Frequently asked questions
Thanks to the stainless steel, our products are very stable and durable. Nevertheless, they can scratch or be dented if exposed to strong impacts. However, these optical flaws have no impact on the product's functionality.
In the boxes and bottles of ECO Brotbox both cold and hot food and drinks can be transported. However, since our standard products are made of single-walled stainless steel, these products have no insulating function, i.e. they keep the contents neither cold nor warm. Attention with hot contents – these products can also become very hot outside!
If you want to keep your drinks or food cold or hot for a longer time, we recommend our insulated bottles and containers made of double-walled stainless steel.
Note: The non-insulating Tiffin Swing+, Bento Classic+, Bento Flex+ and Yogi Box products should not be filled with hot food as this will create a vacuum which will make it difficult to open the box again. Please allow the food to cool before filling.
Stainless steel products are not allowed to be used in the microwave.
When used in the oven or on the grill, extreme caution is required as the material becomes extremely hot and there is a risk of being burned.
The containers can basically be used for freezing. However, we do not recommend it as frequent freezing can lead to material fatigue. This shortens the lifetime of the boxes. In addition, you should take care not to fill the frozen food too high so that the frozen food can spread without stretching the container. The frozen product can cause a very high pressure and deform the box significantly.
A common reason for smaller amounts of leaking liquid is that during cleaning water has entered the inside of the lid through the handle holder – and then slowly leaks out again. The water can be removed simply by shaking the lid or by placing the lid on a cloth overnight with one of the holes in the handle holder facing downwards so that the water can exit.
In many cases, the problem can also be solved by inserting the silicone ring correctly. This is how you insert it correctly:
A fine crack in your box is probably a stress crack.
These can occur in rare cases if the material gets too stressed during production. Please contact our customer service and we will immediately send you a new box.
Care & Cleaning
Our products are dishwasher safe. For drinking bottles and straws, however, we recommend thorough cleaning with a suitable brush. The sealing rings can be washed in the dishwasher as well. However, we recommend hand rinsing for a long durability.
Water can enter the inside of the lid through the handle mounting of the bottle lid. However, the water that has collected can be easily removed by shaking.
Cleaning in the dishwasher is possible. However, our bottles have a wide opening and should be cleaned regularly with standard bottle brushes. For manual rinsing you only need warm water and a mild detergent.
The sealing ring is made of food safe silicone. Nevertheless, it may discolour after some time (e.g. due to black tea or similar drinks). This is normal and has no effect on the functionality of the sealing ring. If necessary, the sealing ring can be removed for cleaning. To remove discolouration from the bottle and the sealing ring, place it in the bottle, pour in some vinegar and hot water, allow to work in and then clean with the bottle brush and rinse thoroughly.
If some water collects in the lid after cleaning, you can shake it out easily.
Payment and shipping
You can pay via prepayment (bank transfer), PayPal, credit card or direct debit. The payment methods credit card and direct debit are also handled via PayPal, but you do not need a PayPal account.
Complaints & Returns
That's a pity, but of course you can decide within 14 days to exchange or return the product. You will receive a free return label in the event of a defect or wrong delivery. If you simply do not like the products, you will unfortunately have to cover the shipping costs yourself. If you would like to return something, please visit our return information page.