5 Years Warranty
Free shipping on orders over 50 €
30 Days return right
Purchase on account

Frequently asked questions


Thanks to the stainless steel, our products are very stable and durable. Nevertheless, they can scratch or be dented if exposed to strong impacts. However, these optical flaws have no impact on the product's functionality.


In the boxes and bottles of ECO Brotbox both cold and hot food and drinks can be transported. However, since our standard products are made of single-walled stainless steel, these products have no insulating function, i.e. they keep the contents neither cold nor warm. Attention with hot contents – these products can also become very hot outside!

If you want to keep your drinks or food cold or hot for a longer time, we recommend our insulated bottles and containers made of double-walled stainless steel.

Note: The non-insulating Tiffin Swing+, Bento Classic+, Bento Flex+ and Yogi Box products should not be filled with hot food as this will create a vacuum which will make it difficult to open the box again. Please allow the food to cool before filling.

Stainless steel products are not allowed to be used in the microwave.

When used in the oven or on the grill, extreme caution is required as the material becomes extremely hot and there is a risk of being burned.

The containers can basically be used for freezing. However, we do not recommend it as frequent freezing can lead to material fatigue. This shortens the lifetime of the boxes. In addition, you should take care not to fill the frozen food too high so that the frozen food can spread without stretching the container. The frozen product can cause a very high pressure and deform the box significantly.

Since some boxes have changeable clamps, it can happen that they come loose and have to be mounted again. However, this can be done easily and by hand. If you lose one of these clamps, you can contact our customer support and we will be happy to send you a new one.

A common reason for smaller amounts of leaking liquid is that during cleaning water has entered the inside of the lid through the handle holder – and then slowly leaks out again. The water can be removed simply by shaking the lid or by placing the lid on a cloth overnight with one of the holes in the handle holder facing downwards so that the water can exit.

In many cases, the problem can also be solved by inserting the silicone ring correctly. This is how you insert it correctly:

A fine crack in your box is probably a stress crack.

These can occur in rare cases if the material gets too stressed during production. Please contact our customer service and we will immediately send you a new box.

No, filling carbonated beverages can cause leakage of the liquid.

Care & Cleaning

Our products are dishwasher safe. For drinking bottles and straws, however, we recommend thorough cleaning with a suitable brush. The sealing rings can be washed in the dishwasher as well. However, we recommend hand rinsing for a long durability.

 Water can enter the inside of the lid through the handle mounting of the bottle lid. However, the water that has collected can be easily removed by shaking.

Cleaning in the dishwasher is possible. However, our bottles have a wide opening and should be cleaned regularly with standard bottle brushes. For manual rinsing you only need warm water and a mild detergent.

The sealing ring is made of food safe silicone. Nevertheless, it may discolour after some time (e.g. due to black tea or similar drinks). This is normal and has no effect on the functionality of the sealing ring. If necessary, the sealing ring can be removed for cleaning. To remove discolouration from the bottle and the sealing ring, place it in the bottle, pour in some vinegar and hot water, allow to work in and then clean with the bottle brush and rinse thoroughly. 

If some water collects in the lid after cleaning, you can shake it out easily.

We recommend that you clean the straws thoroughly immediately after use with the brush provided. If there are dried residues (e.g. from a smoothie) in your drinking straw, first soak it in rinsing water and then use the brush for thorough cleaning. Otherwise a round in the dishwasher will do.
Since the stainless steel we use is rust-free, it is only superficial flash rust. Flash rust is transferred from other rusting sources (e.g. in the dishwasher). These can be, for example, rusting screws from pots or dish baskets with damaged plastic coatings. The rust that has developed is then spread through the rinsing water in the machine and adheres to other stainless steel elements. Superficial rust stains can be easily removed with lemon juice. Allow the juice to act briefly and then rub with a dry cloth. In order to prevent rust penetration, superficial rust should be removed as quickly as possible.


No, you can also order as a guest. If you want, you can create an account during your order.

Payment and shipping

You can pay via prepayment (bank transfer), PayPal, credit card or direct debit. The payment methods credit card and direct debit are also handled via PayPal, but you do not need a PayPal account.

No, unless you send us an email to confirm your order. We will then process it manually and send you an order confirmation with payment information. Otherwise it will be cancelled automatically.
You can enter your voucher code directly in the shopping cart or in the last order step.
Sure we do. We only use recycled paper and cardboard as well as plastic-free adhesive tape for packaging.
Once we have shipped your order, you will receive a shipping confirmation with a tracking code that allows you to track your shipment.

Complaints & Returns

We pack your parcel with great care, but something can still go wrong. Just send us an email with your order number and a short description of your problem as well as a photo of the defect. Of course you can also call us directly (030 863 809 07). We will then send you a return receipt for a free return. After receipt you will receive a faultless product as soon as possible.

That's a pity, but of course you can decide within 14 days to exchange or return the product. You will receive a free return label in the event of a defect or wrong delivery. If you simply do not like the products, you will unfortunately have to cover the shipping costs yourself. If you would like to return something, please visit our return information page.