+ My order is faulty or my product is damaged. What can I do?
We pack your parcel with great care, but something can still go wrong. Just send us an email with your order number and a short description of your problem as well as a photo of the defect. Of course you can also call us directly (030 863 809 07). We will then send you a return receipt for a free return. After receipt you will receive a faultless product as soon as possible.
https://ecobrotbox.de/en/frequently-asked-questions/complaints-returns/my-order-is-faulty-or-my-product-is-damaged.-what-can-i-do